FAQs
-Minimum order is 1 dozen.
-All orders can be picked up in Tonawanda, NY. I do not ship cookies.
-I do not offer samples at this time.
-Prices are subject to change.
Allergy Information:
-Please note that my cookies contain no nut/peanut ingredients , however my kitchen is NOT peanut/nut free.
-Please note my gluten free cookies contain no gluten containing ingredients, however my kitchen is NOT gluten free. I do my best to bake and decorate gluten free separately from all other orders.
-Be aware: Ingredients or machinery may have come in contact with peanuts, tree nuts, milk, soy, coconut, egg, and wheat products. As stated on supplies purchased from factories (example: sprinkles, food coloring, etc), they may have come in contact with allergens.
Payment Details:
-Minimum time to order is 2 weeks in advanced as some weeks book up quicker than others. A rush fee may apply.
-At least 50%, non refundable retainer fee is due at the time of order to reserve your spot and to be added to my calendar. Any remaining balance is due at pickup.
-Payments are accepted through Venmo, PayPal, or cash only.
Cookie Storage and Transportation:
-Store cookies at room temperature and out of direct light/sunlight to avoid fading of colors.
-If not eating right away, cookies can be stored in an airtight container for up to 2 weeks. Freeze for up to 3 months.
-I am not responsible for orders once they leave my possession. I show and photograph all orders prior to pickup.
Changes, Cancelations and Refunds:
-Any changes can be made to orders at least 7 days in advanced and only if my calendar date is available.
-In the event the customer needs to cancel their order, the initial payment of 50% is non-refundable. If the amount happens to be paid in full, 50% will be refunded. If the event date happens to need changing and the order has already started, your payment in non-transferable and additional fees apply.
-In a rare event that I have to cancel your order, 100% will be refunded and you will be notified ASAP.
Miscellaneous:
-I will make every effort to match swatches of material or other color examples, shapes and designs you provide as closely as possible. However, some simply cannot be recreated and may not be a perfect match.
-Deep colors such as blue, black, green, red, etc icing may color your mouth when consumed. Be mindful of color choices when ordering cookies.
-All orders can be picked up in Tonawanda, NY. I do not ship cookies.
-I do not offer samples at this time.
-Prices are subject to change.
Allergy Information:
-Please note that my cookies contain no nut/peanut ingredients , however my kitchen is NOT peanut/nut free.
-Please note my gluten free cookies contain no gluten containing ingredients, however my kitchen is NOT gluten free. I do my best to bake and decorate gluten free separately from all other orders.
-Be aware: Ingredients or machinery may have come in contact with peanuts, tree nuts, milk, soy, coconut, egg, and wheat products. As stated on supplies purchased from factories (example: sprinkles, food coloring, etc), they may have come in contact with allergens.
Payment Details:
-Minimum time to order is 2 weeks in advanced as some weeks book up quicker than others. A rush fee may apply.
-At least 50%, non refundable retainer fee is due at the time of order to reserve your spot and to be added to my calendar. Any remaining balance is due at pickup.
-Payments are accepted through Venmo, PayPal, or cash only.
Cookie Storage and Transportation:
-Store cookies at room temperature and out of direct light/sunlight to avoid fading of colors.
-If not eating right away, cookies can be stored in an airtight container for up to 2 weeks. Freeze for up to 3 months.
-I am not responsible for orders once they leave my possession. I show and photograph all orders prior to pickup.
Changes, Cancelations and Refunds:
-Any changes can be made to orders at least 7 days in advanced and only if my calendar date is available.
-In the event the customer needs to cancel their order, the initial payment of 50% is non-refundable. If the amount happens to be paid in full, 50% will be refunded. If the event date happens to need changing and the order has already started, your payment in non-transferable and additional fees apply.
-In a rare event that I have to cancel your order, 100% will be refunded and you will be notified ASAP.
Miscellaneous:
-I will make every effort to match swatches of material or other color examples, shapes and designs you provide as closely as possible. However, some simply cannot be recreated and may not be a perfect match.
-Deep colors such as blue, black, green, red, etc icing may color your mouth when consumed. Be mindful of color choices when ordering cookies.
Pick-up Times:
Sunday- closed Monday- closed Tuesday- closed Wednesday- closed Thursday- closed Friday- 4pm-7pm Saturday- 8am-12pm Hours subject to change. |
NYS Home Processor Licensed
Tonawanda, NY Email: [email protected] Instagram: @retro_baker Facebook: Retro Baker Cookie Group |